Privacy Policy

Introduction

quietpoint B.V. ("we", "us", "our", or "quietpoint") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quietpoint.world or use our services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller

quietpoint B.V. acts as the Data Controller for the personal data we process. Our contact details are:

Data Collection

The data we collect includes personal information that you provide to us directly and information that we collect automatically when you use our website and services. We collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and mailing address
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Data: IP address, browser type, device information, and website usage data
• Cookie Data: Information collected through cookies and similar tracking technologies
• Project Information: Details about your software development requirements and project specifications

How We Use Your Information

We explain how we use your information for legitimate business purposes and in accordance with applicable law. The use of your data includes the following purposes:

• Service Provision: To provide software development services and respond to your enquiries
• Communication: To communicate with you about our services, projects, and support
• Contract Management: To manage contracts, invoicing, and project delivery
• Website Improvement: To analyse website usage and improve our online services
• Legal Compliance: To comply with legal obligations and protect our legitimate interests
• Marketing: To send you relevant information about our services (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Contract Performance: To fulfil our contractual obligations when providing services
• Legitimate Interests: For business operations, website analytics, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• Service Providers: With trusted third-party providers who assist in delivering our services
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorise us to share your information

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Specifically, we retain contact information for active business relationships and up to 7 years after the end of our business relationship for legal and accounting purposes. Website analytics data is retained for 26 months, and marketing consent records are kept until you withdraw consent or for 3 years of inactivity.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of processing your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications or cookies

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law. Contact information: autoriteitpersoonsgegevens.nl